The Help Desk Specialist provides computer in a desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions.

• Administration and internal support of PCs, printers, networks, and related equipment.
• Provide technical assistance and support for incoming queries and issues related to mobile phones and devices.
• Respond to queries in person and over the phone.
• Document internal processes and procedures.
• Train computer users.
• Respond to emails for customers seeking help.
• Troubleshooting PC, network, and peripheral equipment.
• Install, modify, and repair computer hardware and software.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Virus scanning/removal.
• Install computer peripherals.
• Escalate issues to management.

Preferred Requirements:

• Bachelor’s Degree or Professional Certification, in an IT related field.
• 1 - 5 years of relevant technical experience.

Contact:Gary@GaryLouisNelson.com