The Technical Support Manager will work closely with a third party vendor, a call center, that receives incoming calls from customers in need of assistance either setting up the smartphone properly, or diagnosing technical issues with smartphones that are already set up but for some reason are not communicating with the appliance to be monitored.This position is not advertised. Contact me for details.Contact: Gary@GaryLouisNelson.com

The smartphone is the messenger of the data and must be able to communicate with the device to be monitored. Call center personnel can diagnose most of the issues but for more technical issues the Technical Support Manager comes into play.The person in this role needs to have a good understanding of mobile communications, wireless routers, firewalls, networking, and mobile applications. This individual will manage and support customer requests and escalation issues from contractors, channel partners, and other home/business automation partners through a variety of communication channels.Will work closely with other organizational entities including IT, Digital Services, and Product Management. Experience in call center, chat, or other customer service functional areas will be helpful.We are not looking for a Call Center Manager but rather someone whose smartphone technical knowledge will provide significant assistance to the daily call center calls where advanced technical assistance is needed.This person must possess outstanding verbal and written skills. THIS IS A VERY VISIBLE AND CRITICAL POSITION